Privacy Policy – Jeevasa Hospitals
Effective Date: 20/09/2025
Jeevasa Hospitals (“we,” “our,” “us”) is committed to safeguarding the privacy and confidentiality of all patients, attendants, employees, vendors, investors, visitors, and users of our website and mobile applications. This Privacy Policy explains how we collect, use, store, and disclose your personal data in compliance with applicable Indian laws, including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023
By accessing our website, availing our healthcare services, or providing your personal information, you agree to the practices described in this Privacy Policy.
Information We Collect
Patients & Attendants
Personal Identification: Name, date of birth, gender, address, contact details, Aadhaar/passport details (where required).
Health Information: Medical history, prescriptions, diagnostic reports, treatment details, imaging, consultations.
Financial Data: Payment details, billing address, insurance information, claims data.
Employees
Identification: Name, date of birth, address, contact details, Aadhaar/PAN/passport.
Employment & Payroll Data: Job title, history, appraisals, attendance, salary, bank details.
Performance & Compliance Records: Training, disciplinary records, HR communications.
Vendors & Partners
Business details: Company name, contact details, registration, agreements.
Financial: Bank details, invoices, payment records.
Contractual: Goods/services provided and contractual terms.
Investors
Identification: Name, contact details, official identifiers.
Investment Data: Investment details, correspondence, financial records.
Digital & Miscellaneous Data
Website/App usage: IP address, cookies, device ID, browsing patterns.
Security & Surveillance: CCTV footage, security logs.
Biometric/Genetic: Where required by law/medical necessity.
Personal Data Types – Illustrative Examples
| Type | Examples |
|---|---|
| Personal | Name, date of birth, gender, address, mobile number, email ID, citizenship, marital status, relative details, employment history, job title, office address, supervisor, compensation details, promotions, transfers, performance, disciplinary records, retirement eligibility, etc. |
| Images/Video | CCTV footage, security system data, photos, videos. |
| Online Identifiers | IP address, cookies, web beacons, device ID, language settings. |
| Financial | Bank account details, debit/credit card details, insurance, salary, payroll, bonuses. |
| Health | Medical history, prescriptions, test results, therapies, consultations, reports, procedures. |
| Official Identifiers | PAN, Aadhaar, Passport, Voter ID, etc. |
| Biometric | Facial images, fingerprints, or similar data. |
| Genetic | Data from biological samples giving unique information about physiology or health. |
| Miscellaneous | Transgender/intersex status, sex life & orientation, pre-employment checks, registration with government bodies/professional associations. |
Purpose of Data Collection
We use personal data for purposes including but not limited to:
- Providing medical consultation, treatment, and hospital services.
Maintaining accurate patient and employment records as per regulations.
Processing payments, insurance claims, and billing.
Managing HR, payroll, vendor relations, and investor records.
Enhancing website/app experience through analytics and cookies.
Conducting research, audits, and quality assurance (using anonymized/aggregated data wherever possible).
Legal and regulatory compliance.
Communicating appointments, updates, and healthcare reminders.
Ensuring safety, security, and grievance redressal.
Data Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share data with:
Healthcare Professionals: Doctors, nurses, diagnostic partners, and authorized staff involved in your care.
Service Partners: Insurance companies, TPAs, vendors, technology partners under confidentiality obligations.
Authorities: Government, regulators, courts, or law enforcement, if required by law.
Data Security
We implement reasonable security practices including encryption, firewalls, and secure servers as per Indian IT Rules.
Access to sensitive data is restricted to authorized personnel only.
While we take all precautions, data transmission over the Internet carries inherent risks.
Your Rights
Under the DPDP Act, 2023 and other applicable laws, you have the right to:
Access – Request a copy of your personal data.
Correction – Rectify inaccurate or incomplete information.
Withdrawal of Consent – Withdraw consent (subject to legal/medical obligations).
Portability & Erasure – Request deletion/portability, wherever permissible.
Grievance Redressal – File a complaint regarding misuse of data.
To exercise your rights, please email us at contact@jeevasa.com.
Data Retention
We retain personal and medical records only as long as necessary for medical, legal, regulatory, or operational purposes, in compliance with applicable Indian laws.
Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can adjust browser settings to manage cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal data.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.
Contact Us
For queries, complaints, or requests related to your data, please contact:
Jeevasa Hospitals
📧 Email: contact@jeevasa.com
📞 Phone: +91-98724 29695
🌐 Website: www.jeevasahospitals.com